Brandon Cestrone is a customer success leader based in the Washington, D.C. area, holding master's degrees in IT Management and Business Administration from Slippery Rock University. Recognized as a Top 100 CS Strategist, he has spent his career building training programs and leadership development strategies for customer-facing teams.

That experience led him to launch CS Insider, a hub for career advice built specifically for customer success professionals. Brandon is known for pushing back on generic career advice, favoring practical, tested strategies over the usual tips to network more or polish a resume.