CS Insider
Career advice and community for customer success pros, trusted by 15,000+ since 2021
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Customer success professionals often figure out career growth on their own, without a clear playbook for moving up or standing out. CS Insider was built by Brandon Cestrone to close that gap, giving CS managers and leaders a place to get real, tested career advice instead of generic tips. It has been trusted by more than 15,000 CS professionals since 2021.
Members get a mix of curated content and an active community, so the experience goes beyond reading articles alone. It's a place to swap ideas with peers in the same field, hear from experienced contributors, and pick up strategies that actually apply to day-to-day CS work, from handling tough accounts to positioning for a promotion.
Outcomes
- Build a clear plan to advance your CS career
- Learn strategies from experienced CS leaders
- Connect with peers facing similar challenges
- Stand out for promotions and new opportunities
- Cut through generic, one-size-fits-all career advice
What's included?
Weekly Group Coaching
Live sessions to tackle your customer challenges and get actionable advice.
Weekly Newsletter
Get a weekly newsletter with actionable career insights and advice written specifically for customer success professionals.
Job Board
Access a job board featuring open customer success positions, making it easier to find your next career move.
Engaging Community
Join community forums and virtual events to connect with other CS professionals, ask questions, and share what's working.
Resource Library
Explore a resource library with additional tools and materials to support your day-to-day work in customer success.
Expert AMAs
Real-time insights from top CS leaders on retention, renewals, and expansion strategies.
On-Demand Expertise
Learn from Ashna and Brandon anytime via our platform.
Who is this for?
- Customer success managers looking to grow into leadership roles
- CS professionals who want practical, tested career advice
- People early in a CS career looking to build a network
- CS leaders who want to stay current on industry best practices
About the creator
Brandon Cestrone
Founder of CS Insider | Top 100 CS Strategist
Brandon Cestrone is a customer success leader based in the Washington, D.C. area, holding master's degrees in IT Management and Business Administration from Slippery Rock University. Recognized as a Top 100 CS Strategist, he has spent his career buil...