Todd Kane is an MSP operations expert with over 20 years of experience building and scaling managed service provider organizations across North America. He has run operations at one of the continent's largest MSPs and has consulted hands-on with firms ranging from $1M to $10M in revenue. Todd developed a suite of battle-tested operational frameworks — including the Ticket Levers Diagnostic, the 3-Tier KPI Cadence, and the 10-80-10 Delegation Model — all built from real-world deployments, not theory. He has trained more than 1,350 students and coaches 15 or more operations leaders weekly through his Opsleader Pro program.